Return Policy

1. Eligibility for Returns:

• To be eligible for a return, the item must be unused and in the same condition that you received it.

• The item must be in its original packaging.

• Your return must be initiated within 30 days of the purchase date.

2. Non-Returnable Items:

• Perishable goods, such as food supplements, are exempt from being returned.

• Gift cards, downloadable software products, and final sale items are also non-returnable.

3. Return Process:

• To initiate a return, please contact our customer service team at info@untappedsolutions.org within 30 days of receiving your order.

• Please provide your order number, the name of the product you wish to return, and the reason for the return.

• Our customer service team will guide you through the return process and provide you with a return authorization.

4. Shipping Your Return:

• You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

• We recommend using a trackable shipping service and purchasing shipping insurance to ensure that we receive your returned item.

5. Refund Process:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

• If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within a reasonable timeframe.

6. Late or Missing Refunds:

• If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company. It may take some time before your refund is officially posted.

• If you've done all of this and still have not received your refund, please contact us at info@untappedsolutions.org.

7. Exchanges:

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team at info@untappedsolutions.org.

8. Questions:

• If you have any questions regarding our return policy, please contact our customer service team at info@untappedsolutions.org.